Complaints, Investigations, Notifications and Workplace Disciplinary Processes
Calm guidance when everything feels uncertain.
If you’re facing a complaint, investigation, notification or disciplinary process — you are not alone.
These processes are increasing across all areas of healthcare. Community expectations are rising. Regulatory oversight is expanding. And even the most competent, ethical and experienced midwives can find themselves under scrutiny.
It can happen to anyone.
In any setting.
At any stage of your career.
Private practice, employed, casual, contract, agency, full-time — none of us is immune.
And when it happens, it can feel overwhelming.
💛 First — Breathe.
Responding to complaints or investigations is often:
Time-consuming
Emotionally exhausting
Professionally confronting
Financially stressful
Many health professionals experience anxiety, burnout or even leave the profession entirely after going through these processes.
That’s something I’m deeply committed to helping prevent.
🌟 Independent, Experienced Support
You can contact me any time you need:
A sounding board
An independent view
Help thinking clearly
Strategic guidance
A safe place to debrief
My experience spans:
Private midwifery practice
Hospital and community settings
Management
Regulation
Business ownership
Importantly, I understand the nuances that are unique to private practice — complexities that aren’t always well understood by external bodies.
This service does not replace legal advice.
It complements the support you may receive from your insurer, lawyer and/or union.
Think of it as practical, profession-specific guidance to sit alongside your formal representation.
🔎 Proactive & Reactive Support
Ideally, I love working proactively.
We can review your practice and business set-up to:
Minimise the likelihood of complaints
Strengthen documentation and systems
Identify process gaps
Improve communication frameworks
Ensure your contracts and agreements are robust
Build defensible practice structures
Strong systems often mean complaints are resolved faster and with less stress.
But sometimes, we’re responding after a complaint has already been made.
And that’s okay.
💠 If You’re Already Facing a Complaint or Investigation
You may be feeling:
Scared
Isolated
Angry
Ashamed
Defensive
Exhausted
Unsure what to say — or not say
Even with legal or union support, many midwives feel incredibly alone navigating regulatory agencies or workplace processes.
Private practice, in particular, operates differently from employed models — and that difference matters.
I can help you:
Think strategically before responding
Review documentation
Identify areas to strengthen
Prepare emotionally and practically
Debrief difficult clinical situations
Protect both your well-being and your livelihood
You don’t have to carry this in silence.
💬 The Real Conversations We Have
Midwives often come to me saying:
“I want to be proactive — can you review my documentation and processes to minimise risk?”
“I’ve received a complaint and I know I need to improve something. Where do I start?”
“I’m terrified of losing my practice and my income. What can I do?”
“A birth didn’t go well and I need an independent clinical debrief.”
“How can I incorporate complaints management into my processes?”
“I just need to talk to someone outside my circle.”
“I’ve just been notified about a complaint. Help!”
“My insurer doesn’t quite “get it” and I feel I need midwifery ears to listen.”
If any of this sounds familiar — reach out.
🧠 Supporting Both Your Practice & Your Well-being
Navigating complaints is not just about paperwork.
It’s about:
Managing anxiety
Protecting your confidence
Maintaining income where possible
Avoiding burnout
Preserving your professional identity
We approach these situations both strategically and humanely.
You are more than a notification letter.
♥️ Steady Support in Unsteady Moments
Complaints and investigations are confronting.
But they do not automatically define your career.
With the right guidance, clear thinking, strong systems and self-care — it is absolutely possible to navigate these processes with integrity and resilience.
If you’re facing something difficult right now, reach out
⚡ Support is flexible, responsive and tailored to your needs.
Available via Zoom or phone
Sessions may be 60, 90 or 120 minutes
This flexibility means you can access support as situations unfold — not just once. I offer one-off sessions and discounted packages of 3, 6 or 9 hours.
Please note:
In some cases, additional time may be required for research, contract or documentation review. This will be billed hourly as needed.